Flexible Service Plans
Service+ consists of remote (“technical assistance center”) and on-site (“field”) services as a replacement of, or supplement to, a manufacturer support services. Three standard Service Plans are designed to fit the resource availability of each site. Chose from a full-service maintenance plan, or engage us to supplement your telecom or IT staff. A powerfully efficient set of web-accessible tools streamlines communication and progress tracking. It’s this underlying technology that will save you time, money and headaches when managing a large number of sites.
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Full Service:
Full Service is the most popular service plan and is designed for client organizations that need to outsource the maintenance of their IP or traditional phone systems and call center applications.
Full Service:
Full Service is the most popular service plan and is designed for client organizations that need to outsource the maintenance of their IP or traditional phone systems and call center applications.
Expert Assist:
Expert Assist service plan is designed for enterprise customers with local IT or technical staff who serve as onsite “smart hands”. 24-by-7 can direct a technology-literate person through most on-site corrective measure.
Monitor+ Enabling Self Maintenance:
Designed for either maintenance service providers, or companies with trained technical staff, Monitor provides a proactive support infrastructure that reduces much of risk traditionally assumed with self-support programs. Risk is reduced by proactive monitoring and other features describe in Monitor.
Full Service:
Full Service is the most popular service plan and is designed for client organizations that need to outsource the maintenance of their IP or traditional phone systems and call center applications. | |
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Other Service+ Offerings: |
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Full Service 
Full Service is the most popular service plan and is designed for client organizations that elect to outsource the maintenance of their IP or traditional phone systems and call center applications. The Full Service plan includes:
- Remote technical assistance is available 24x7 via dual Network Operation Centers in Denver and Atlanta.
- Replacement parts (local inventory in major markets)
- Field technical support for on-site corrective action within 4 hours for "Majors" and next day for "Minors".
The Full Service plan incorporates the monitoring and collaboration tools described in Monitor+. From case studies, Client organizations report the following:
- Improved staff effectiveness by reducing time spent coordinating, cajoling and commanding various maintenance service providers.
- Enhanced system availability as a result of 24-by-7 Service's proactive service strategy and Monitor+ tool set.
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Expert Assist 
Expert Assist service plan is designed for enterprise customers with local IT or technical staff who serve as onsite “smart hands”. 24-by-7 can direct a technology-literate person through most on-site corrective measures.
- Costs less than Full Service
- Quicker resolution in many cases because drive time is eliminated
- Great for organizations who have invested in a spare parts inventory, or we can deliver replacement parts when needed.
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Monitor+ Enabling Self Maintenance
Designed for either maintenance service providers, or companies with trained technical staff, Monitor+ provides a proactive support infrastructure that reduces much of risk traditionally assumed with self-support programs. Risk is reduced by proactive monitoring and other features describe in Monitor+.
Learn more about Monitor+... |
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