Automating 90% of What a Telecom Analyst Would Do, If You Had One
When
issues, such as busy lines or dropped calls are reported, a savvy
telecom pro knows to start running reports… in hopes of capturing
evidence of the symptom. The challenge is that this is analogous to
turning on the video camera after the laptops disappear. Report+
automatically creates and archives a variety of Traffic and Engineering
reports with the capability to trigger Alerts when certain thresholds
are met.
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Traffic Reporting:
Automatic creation and archiving of trunk and other activity reports frees your technical staff to deal with money saving, service enhancing exceptions. Use Traffic Reporting to identify seasonal trends or identify the source of hourly peaks. Running traffic reports is time consuming and can be very tricky to grab data before the report buffers are recycled. This solution frees your highly trained staff to spend more time on higher value tasks.
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Traffic Reporting:
Automatic creation and archiving of trunk and other activity reports frees your technical staff to deal with money saving, service enhancing exceptions. Use Traffic Reporting to identify seasonal trends or identify the source of hourly peaks. Running traffic reports is time consuming and can be very tricky to grab data before the report buffers are recycled. This solution frees your highly trained staff to spend more time on higher value tasks.
Traffic Reporting:
Automatic creation and archiving of trunk and other activity reports frees your technical staff to deal with money saving, service enhancing exceptions. Use Traffic Reporting to identify seasonal trends or identify the source of hourly peaks. Running traffic reports is time consuming and can be very tricky to grab data before the report buffers are recycled. This solution frees your highly trained staff to spend more time on higher value tasks.
Report Archiving:
Report+ takes and securely files ‘snapshots’ of various traffic and performance reports, internal port and processor utilization(s) and other essential metrics. Such reports may be viewed via the secure PBX+ portal, thus your support personnel can quickly identify patterns and spot problems. This archival and retrieval solution ensures more continuous, cost effective management voice and contact center services.
Threshold Alerts:
Report+ proactively notifies the appropriate individuals if customer-specified thresholds are exceeded. For example, if an all trunks busy (’ATB”) threshold is met, the appropriate contact(s) are notified. The Report+ Threshold Alert feature is independent of alarms defined by the PBX manufacturer.
| Enabling Tools: | Other Report+ Offerings: |
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- Customized Reporting
- Configuration Backups
- Configuration Restoration
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Traffic Reporting
Automatic creation and archiving of trunk and other activity reports frees your technical staff to deal with money saving, service enhancing exceptions. Use Traffic Reporting to identify seasonal trends or identify the source of hourly peaks. Running traffic reports is time consuming and can be very tricky to grab data before the report buffers are recycled. This solution frees your highly trained staff to spend more time on higher value tasks.
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hover to enlarge
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Report Archiving
Report+ takes and securely files ‘snapshots’ of various traffic and performance reports, internal port and processor utilization(s) and other essential metrics. Such reports may be viewed via the secure PBX+ portal, thus your support personnel can quickly identify patterns and spot problems. This archival and retrieval solution ensures more continuous, cost effective management voice and contact center services.
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hover to enlarge
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Threshold Alerts
Report+ proactively notifies the appropriate individuals if customer-specified thresholds are exceeded. For example, if an all trunks busy (’ATB”) threshold is met, the appropriate contact(s) are notified. The Report+ Threshold Alert feature is independent of alarms defined by the PBX manufacturer.
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